About Bax Music

Bax Music

There was a time when a 280 000 ft² warehouse full of more than 48,000 music products was still a far-away dream for the oldest of the two Bax brothers.

That dream started to take form when he built his very first disco lamp, at only 10 years old. It was quite a challenge for the young boy, still only in primary school, but the result was a success resulting in a light effect with four blinking lamps in different colours. Could he have chosen to tinker with a hoover for that fateful school project? Sure, but that wasn't what made him happy. Music was his passion, just like it still is today.

Six years later, the Bax brothers—five years apart in age—had thrown themselves into DJing. Anyone who attended a party where the Bax brothers were DJing will tell you that the night never really got started until they had set up their DJ show. They had spent so much time, money and effort acquiring all of the equipment for their shows, that they felt it would be a shame to let it gather dust when they weren't busy DJing. The more the merrier, they figured, and from then on anyone could rent DJ gear, PA speakers and lighting equipment from the Bax brothers. All at an affordable price, too.

The Internet

The Bax brothers rented out sound equipment for the first time in 1998. The business grew, and after some time they figured that if renting products out was fun, selling them would be even better. In 2004 they knocked on the door of their first supplier, but couldn't get their proverbial foot in. After all, it's not easy to find a supplier who will put their faith in two students who've never sold a speaker set in their lives. Still, the Bax brothers believed they could set themselves apart from the rest, and in 2005 they found their solution: the internet.

Back in 2005, the internet was already wildly popular, but online shopping hadn't quite taken hold yet. Their plans to sell thousands of pounds worth of DJ, PA and lighting equipment online were met with laughter. Luckily they understood what their potential customers were looking for; one smart supplier understood that too and agreed to go into business with them. After that, the duo set to work putting a webshop online and renting a 500 ft² storage space. In no time at all, they were shipping products far and wide, and Bax Music was born.

The Music Store

Five years later, Bax Music had 80 employees, and the web store was already on many DJs' radars. Adding guitars, bass guitars, drums, keyboards and digital pianos to the menu was the logical next step. This time, the question was whether adding another new music store to the market would reap any rewards. That was the suppliers' question, in any case, and they weren't yet convinced that it would. Bax Music was, however, and they set out to show everyone what their love of music could accomplish. That translated into creating a website that was a true musical paradise for musicians, DJs, and producers. Customers wouldn't have to leave the comfort of their own home to get what they needed, which would make long car rides and heavy lifting a thing of the past. More and more music brands, small and large, were looking for a piece of the internet pie.

After all of that success, Bax Music still wasn't coming up short on ambition. The Bax Music team is only satisfied when all of their customers are 100% satisfied. For a long time, Bax Music turned to outside experts in order to deliver the kind of customer satisfaction they were striving for. Unfortunately, the results were often sub-par. A mobile website and a company film were created by external parties, for instance, but failed to live up to Bax Music's high standards. Those were disappointing investments, but luckily there was a perfect solution: Bax Music would have its own photo and video studio, develop its own software, and build up its own translation department. Bax Music would do things the Bax Music way.

Online

Bax Music has a large online presence, and because we always look at our site with a critical eye, we're constantly improving it to better suit the needs and desires of our customers. As musicians, we know that checking out gear at a physical store is an experience in and of itself, but we also know that not everyone wants to do that for every little thing they need. That's why it's important to us to be able to provide you with the best possible online store experience possible. That means we provide extensive product information, high-resolution photos, 360-degree views, and advice from our product specialists, so you can always find the perfect product. And since we've been online from the beginning, we're well versed in all the dos and don'ts of online stores.

Bax Music Supports Sustainability

At Bax Music, we seek to support anyone who makes music, on the condition that we can deliver our service using the most sustainable methods possible. To achieve it, we continuously invest in a more sustainable Bax Music.

Automatic Packing Machines

Using automatic packing machines, the process is made more efficient and more sustainable than packing orders by hand. Our machines currently pack 80% of the orders that leave Bax Music, and they do it almost entirely autonomously. And in 2023, when we add packing machines that are able to handle extra-large orders, we expect this number to rise to 97%. All of this results in smaller packages, less cardboard, and less plastic packing materials. It also means more packages can be loaded into one truck, reducing our daily CO2 emissions.

Other Sustainable Investments

• Solar panels covering the roof of our CO2-neutral warehouse. The roof of the Bax Music warehouse is covered with no-less-than 1,100 solar panels to support CO2 neutral operation. 
• Electric cars. We’ve swapped out all of our Bax Music employee cars for eight fully electric Renault Zoes.
• We also rent gear out and encourage our customers to take advantage of this service. This way, our gear can be enjoyed time and time again, reducing waste in the process.
• LED-lights in all of our buildings
• Waste separation in all of our offices
• Plastic, cardboard, and hardware separation in our warehouse
• Digital-only packing slips and invoices

Service

With a renewed sense of self-confidence, Bax Music continued to grow and expand. Today, we're stronger than ever and we're happy to be able to offer a fully-loaded service package. Some examples of the kind of services Bax Music is proud to offer include a 30-day money-back guarantee, a 3-year Bax Music warranty, free returns, and if you order before 10pm, you can expect delivery within two to three working days.

With over 400 employees and more than 1100 brands, countless musicians, DJs, and producers choose to order their gear from Bax Music. We could have sold hoovers, but that wouldn't have made us happy. Music is our passion.

Customer Care

We are always happy to communicate directly with our customers. Whether it's over the phone, via email, or social media, we make it a point to listen to every one of their specific needs and wishes. Our customers inspire us to keep improving and expanding our services, and thanks to our open lines of communication, we know exactly what our customers want so we can deliver it.

Every year we send out more than 1,000,000 packages, and we do it fast. That means that orders placed before 10pm are delivered within two to three working days. It's important to know, however, that our service doesn't end when the package is delivered. We offer a 30-Day Money-Back Guarantee so you have plenty of time to try out your gear and make sure it's exactly what you're looking for, and if it's not, you can send it back to us, free of charge. We know our customers value these kinds of extras because they've kindly let us know by dropping positive reviews on sites like Trustpilot. Thanks to customer feedback, we continue to improve our services so we can make your Bax Music experience, and your life, even easier.

The Bax Music Team

We know that actions speak louder than words, so we 325 specialists on standby day and night. Our Helpdesk team, copywriters, instrument and gear specialists, programmers, designers and warehouse workers are all vital in providing the ultimate Bax Music experience that our customers are so enthusiastic about.

From the office to the warehouse, everyone at Bax Music has a hand in creating the unique Bax Music experience!

Averaging 28 years in age, Bax Music employees are a young, fresh, innovative and goal-oriented group of specialists invested in the future of music. As such, our customers can count on relevant, personalised advice. We're not going to sell a pub in need of an image boost a few sad decorations and a lava lamp, we're not going to talk a student who wants a decent set of headphones into buying a fully-fledged set of monitors.

Since our writers are also specialists, you'll find all the information you need about every bit of gear we sell on our product pages, which a million viewers every month. If you do have any questions about anything in our range, or if you'd like some personalised advice, you're welcome to call or email our Helpdesk for some specialist advice.

Bax@Social Media

We make sure it's easy for our customers to find us, and in the age of social media, that means that we're active on Facebook and Twitter. Not only is it fun for us to read positive comments and see photos of our customers with their new gear, but it also gives us the chance to help out with any technical questions and questions about orders directly, and via a channel that's convenient for you. Of course, we also offer plenty of giveaways, perks and sweet discounts on all of our social media channels.

Stock

Bax Music has a warehouse stacked with more than 48,000 different items, all eagerly awaiting a new home. We work with our own stock as much as possible so that we can offer our customers fast delivery times. Our warehouse has space for everything from the biggest speakers down to the tiniest nuts and bolts, all of which are quickly and accurately located and packed by our automated packing machine or out dedicated warehouse team. We also have a unique sorting machine that helps us speed up the process. All of this comes together to create an environment where we can work with incredible efficiency to ensure that every last order can head out on time.

Product Range

We are extremely critical when it comes to our product range, and you'll see our specialist eye in our range of guitars, drums, studio gear, DJ gear, pro audio & lighting equipment, keyboards, synths, audio-visual equipment and wind instruments. It's important to us that we always keep our range up to date, and that we can deliver as many items from our own stock as possible. As such, our warehouse is home to more than 48,000 chunks of gear, accessories, and even spare parts, and that number grows daily so that we can be the first to offer you everything you need in one spot. Thanks to our great supplier relationships, we are often the first to get new gear.

Music Fairs

Because we want to offer you the latest news on the newest music gear, we go out in search of it, and we take our film crew with us. You'll find us all over the world, from the NAMM show in Anaheim, California, to the Musikmesse in Frankfurt, Germany. Not only will you get the latest news, but you'll notice that our site starts to stack up with hundreds of new items in just a few days during these events. Of course, we also provide plenty of gear reveals and reviews, so you can experience the fair with us! The only thing left to do is start saving, because whether you're a DJ, producer or musician, that itch to get some new gear can never be left unscratched.

Bax Music visits the NAMM Show in Anaheim, California and the Musikmesse / Pro Light & Sound in Frankfurt, Germany every year. 

Brands

If you want to offer the most complete range of gear possible, you need to do way more than just attend a few events and fairs. As such, we're constantly helping new brands find their way to oour magenta-coloured site. It's not just about popular gear, either, but also exclusive models, such as limited edition Pioneer DJ gear, exclusive Fender Factory Special Run guitars, and even a 24-carat gold Moog synthesizer.

We offer advice about our gear in many different forms, from extensive product pages with information about everything from functionality to compatible accessories, to personalised advice from our friendly Helpdesk specialists. It's our pleasure to work together with you to find the perfect solution for your needs, desires, and budget.

See a list of every brand we stock

Catch up on the latest news

Delivery

For most people, once they've made the decision to order something they've had their eye on for a while, they're going to want it straight away.

At Bax Music, we absolutely understand where you're coming from, which is why we do everything in our power to deliver your order as quickly as possible. Not only do we offer delivery within two to three working days, but we also offer secure delivery. Most of our items are packed in our own Bax Music shipping boxes, which are filled in with air cushions to provide your new gear with optimal protection. Our packing materials also keep delicate products, such as guitars, storage media, and lamps, well protected during transport. After all, there's nothing more annoying than waiting for new gear, only for it to arrive damaged!

Find out more about our delivery service

Find out more about delivery costs

The Bax Music Warranty & Trial Period

Here at Bax Music we have our own Aftersales team, as well as an internal technical service for making small repairs. We understand like no other that it's no fun to have to send back faulty gear, so we do everything we can to make the process as smooth as possible. You can send something back to us for free within the 180 days of delivery, and if your item develops a fault within the first 30 days, we'll send you a new one. We also offer a 3-year Bax Music warranty on almost everything we stock (except for consumables like guitar strings and drumstocks, and items that only comes with a manufacturer's warranty). We also offer a 30-day trial period so that you have time to try out your new gear and make sure it's exactly what you were looking for, and on top of all of that, when you get the Bax Music Aftercare Package with an item, you gain the extra assurance of a two-year warranty extension, plus other sweet perks.

Find out more about the Bax Music warranty

Find out about the Bax Music returns service