Do You Have a Suggestion?

At Bax Music, we're constantly striving to improve our site, range, and service, so if you have a suggestion to make things even better, we want you to let us know! 

I Have a Suggestion

You can tell us your ideas in a few ways:

The Bax Music Helpdesk

If you have a good idea or if you see room for improvement, send an email to our Helpdesk and they’ll get back to you as soon as possible.

Email: customer-service@bax-shop.co.uk

> Contact

I Have a Complaint

While we can't undo an unfortunate experience, we can try to turn the situation into a positive one. Please let us know what went wrong so we can learn from our mistakes!

1. Helpdesk FAQs
If your experience wasn’t what you thought it would be, please look through the FAQs on our Helpdesk page. There may be a reasonable explanation for why things didn't go as expected.

2. Contact Our Helpdesk
If you've checked the FAQs and are still unhappy with the service we've provided, please get in touch with our Helpdesk. We strive to answer any question as quickly as possible and offer the best solution to any problem. If possible, we'll also try to put measures in place to prevent the same thing from happening again.

3. Trade Disputes
If you are not satisfied with the information provided by our FAQs or our Helpdesk, you can make a complaint in accordance with UK Trading Standards. Read about your consumer rights here.

You can also lodge a complaint with the Online Dispute Resolution (ADR/ODR) of the European ODR Platform.

> Helpdesk FAQs
> Contact
> Trade Disputes
> European ODR Platform