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Shipping & Delivery Options

Delivery information in My Bax-shop
To view your delivery information, log in and go to 'order history' via the drop-down menu. Select the order and then click on the tracking code under 'shipping information'. 

After placing your order you will receive a tracking code via email. Tracking codes are typically sent at night. If your code is not yet active, please wait and try again later. 

Not at Home? 
If your package is being delivered by Parcel Force (GLS) and you are not home for the first delivery attempt, there are a number of procedures they may follow. If your package is being delivered by UPS and you are not home, they will leave a notice.

In rare instances, it may take our courier longer to deliver a package than initially estimated. Of course, the goal is always to deliver your order as quickly as possible. If you have not received your order within 4 days of it being shipped, please contact us at 020 3695 2176.

Home delivery with Hermes
Your package will be processed via Mondial Relay. This means you will receive a tracking code from Mondial Relay but your package will be delivered by Hermes. Naturally, you can use the tracking code to follow your package to your door.

If you’re not at home when the package is delivered, they will try to deliver again within 48 hours.

*Please note that orders filled in manually in our system (orders made by phone or e-mail via customer service) will not show up in your web shop account. If you have any questions about such an order or if you would like to access your invoice, please contact Customer Service.

See also:
> Where is my Parcel?
> Order Not Received
> Parcel Collection Points

  GLS/Parcel Force Hermes (Home/Pick up point delivery)* UPS Standard UPS Express** Dachser***


Orders over £100: Free


Orders over £100: Free

£19.95 £22.50 - £139.95 Default for bulk/cargo, standard shipping costs apply.
Standard delivery times 2 business days when ordered before 10 PM 3 business days when ordered before 10 PM 2 business days when ordered before 3 PM Next business day before noon when ordered before 3 PM 3-4 business days
Exceptional delivery times Northern Ireland/Scotland: 3 business days

Northern Ireland/Scotland 3-4 business days


  There is a 24-hour turnover time for Express shipments to Northern Ireland. 4 business days for Northern Scotland

* Large parcels: longer than 1.2 m and over 15 kg will take longer to be delivered (up to extra 2 business days).

**Shipping costs for UPS Express vary according to the weight and size of the parcel. The starting rate is £22.50 and the maximum rate is £139.95. The maximum weight of parcels eligible for Express shipment is 70 kg, and the maximum dimensions are 150 x 75 x 75 cm.

***Dachser: Please note that Dachser is our courier for bulk/cargo shipments. If your order is large and needs to be sent via Dachser, then that will be your only option during checkout. Dachser does curbside deliveries only, and will not bring the package to the door.

- Please note that we do not deliver to the Channel Islands.


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