Contact information and opening hours
Check out our Frequently Asked Questions
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- About Bax Music
- Delivery
- Marketing & Promotions
- Order
- Payment
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- Warranty & Returns
Customer service pages
ORDER
PAYMENT
SHIPMENT
WARRANTY AND RETURNS
- Bax Music Aftercare Package
- Ex-Warranty Repair Request Form
- How Do I Return Something?
- How Do I Use My Warranty?
- How Do I Get Something Repaired?
- What's the Status of My Repair?
- What's the Status of My Return?
- My Order is Damaged or Faulty
- 30-Day Money-Back Guarantee
- Gear Recycling Service
- Can I Exchange Something?
SERVICE & CONTACT
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Customer service availability
Standard availability | |
Monday | Closed |
Tuesday | Closed |
Wednesday | Closed |
Thursday | Closed |
Friday | Closed |
Saturday | Closed |
Sunday | Closed |
Availability on holidays | |
25 August 2025 (Summer bank holiday) | Closed |
25 December 2025 (Christmas Day) | Closed |
26 December 2025 (Boxing Day) | Closed |
1 January 2026 (New Year’s Day) | Closed |
Contact
Correspondence address only, not for returns.
» Find out about our Free Returns
Bax Music
» Find out about our Free Returns
Basepoint Business Centre
Shearway Road
Shearway Business Park
Folkestone
Kent
CT19 4RH
United Kingdom
The online store Bax Music B.V. is registered with the Dutch Chamber of Commerce.
Company profile
CoC number:
97153648
VAT:
NL867931723B01
Sort code:
406252
Account number:
NL97ABNA0144581485
Account name:
Bax-shop.co.uk