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Customer service

Contact information and opening hours

Mailing address

Correspondence address only, not for returns.
» See our free returns procedure

Bax Music
Basepoint Business Centre
Shearway Road
Shearway Business Park
Folkestone
Kent
CT19 4RH
UK

E-mail:: customer-service@bax-shop.co.uk
Tel:: 020 3695 2176

Company profile

CoC number:: 50943642
VAT:: 230 9855 00
Sort code:: 406253
Account no.:: 50100474

If you can't find the answer to your question, feel free to use the form below. Customer service will process your message and reply as quickly as possible. In general, you can expect an answer within 24 hours on business days.

Customer service availability

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

closed

Availability on holidays

Summer bank holiday

29 August 2022

9:00 AM - 5:00 PM

Christmas Eve

24 December 2022

9:00 AM - 4:00 PM

Boxing Day

26 December 2022

closed

Christmas Day (substitute day)

27 December 2022

9:00 AM - 5:00 PM

New Year's Eve

31 December 2022

9:00 AM - 4:00 PM

New Year’s Day (substitute day)

2 January 2023

9:00 AM - 5:00 PM