Contact information and opening hours

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• Does Bax Music collaborate with partners?
• Where can I read more about Bax Music?
• Can I create my own bundle deal?
• Can the delivery time change?
• Do you offer a Lowest Price Guarantee?
• Does it really take 26 weeks for this product to be back in stock?
• How can I order a product that?s not listed on your website?
• How do I cancel my order?
• How many units of this product are in stock?
• I received an email saying my ordered product is no longer available. Why?
• Is it safe to order from Bax Music?
• My bundle deal is on backorder. Will I still get a discount if I change a product?
• The product is in stock. When will I receive it?
• When will I hear back about my product request?
• When will this product be back in stock?
• Where can I find my customer number?
• Which products are new to your range?
• Why is my backorder taking so long?
• Why is there only one unit of this B-stock item available?
• Why is this B-stock item more expensive than the new version?
• You only have one item in stock, but I want to buy more. What?s the delivery time?
• Can I pay after delivery?
• Can I pay for my order in instalments?
• Can I receive an invoice before making payment?
• How can I use the credit on my account?
• How long does it take to receive a payment link?
• How long is your payment link valid?
• I changed my order. How will the price difference be settled?
• I received a voucher. How do I use it?
• I transferred the amount manually. Have you received it?
• I want to enter a discount code, but a discount is already applied automatically.
• My discount code or gift voucher isn't working. What should I do?
• My payment failed. What should I do?
• What are your payment options?
• What happens to the remaining balance of my gift voucher if I don't use it all?
• What is Bax Music's IBAN?
• Where can I enter my gift voucher code?
• Where can I view my invoice?
• Can I change the delivery address of my order?
• Can I choose Cash on Delivery?
• Can I collect my order from a pick-up point?
• Can my order be delayed?
• Can my parcel be delivered to my neighbours?
• Do you deliver on Saturdays?
• Do you deliver on Sundays?
• How are very large packages delivered?
• How can I have an order delivered abroad?
• I have a complaint about your delivery partner. Who should I contact?
• I ordered software. Will I receive it physically?
• If I order today, when will I receive my delivery?
• My order is over £199. Why am I being charged for shipping?
• My tracking shows a sorting error. What should I do?
• Not all items are in stock. Can you send what's available first?
• What are your shipping costs?
• What should I do if my tracking says delivered but I haven't received anything?
• What time will my order be delivered?
• When will I receive my tracking code?
• Where can I track my order?
• Which delivery partners do you work with?
• Why hasn't my order been delivered?
• Why is there so much plastic in the Bax Music box?
• Why wasn't my order delivered in 2 to 3 working days?
• Can I cancel my return request?
• Can I contact the manufacturer directly for a repair?
• Can I return a product without giving a reason?
• Can I trade in my old products?
• Do I have to pay for a repair?
• How can I check if my product is still under warranty?
• How can I purchase the Bax Music Aftercare Package?
• How do I register a repair?
• How do I request a repair if my warranty has expired?
• How do I return a product?
• How does a repair work?
• How does exchanging a product work?
• How long does a repair take?
• How much does the Bax Music Aftercare Package cost?
• I can't fill out the return form on your website. What should I do?
• I didn't receive a return form. Is that correct?
• Is it a problem if I don't return the product in its original packaging?
• Is returning a product free of charge?
• My earphones are no longer working properly. What can I do?
• My order arrived damaged. What should I do?
• My product is being repaired. Can I just get a refund or replacement instead?
• My return wasn't processed correctly. How can I fix it?
• Part of my product is faulty. Can I return just that part?
• What happens after I've sent in my return?
• What happens if I don't respond to a repair quote?
• What if my product breaks within the warranty period?
• What if my repaired product is still faulty?
• What is a warranty?
• What is the 30-Day Money-Back Guarantee?
• What is the Bax Music Aftercare Package?
• What is your return address?
• What is your return period?
• What kind of defects aren't covered by warranty?
• What should I do if I received the wrong product?
• What should I do with a repair quote?
• What should I use if I don't have a suitable box for my return?
• When does the 30-day return period start?
• When will I receive my refund for the returned product?
• Where can I check the status of my repair?
• Which products are not covered by the 3-year warranty?
• Which products aren't covered by the 30-Day Money-Back Guarantee?
• Why haven't I received a full refund for my return?
• Can I disable cookies?
• Can I have all my personal data deleted?
• How can I stop receiving mail for the previous occupant?
• How can I unsubscribe from Bax Music SMS messages?
• How can I unsubscribe from the newsletter?
• How long do you keep my invoices?
• I don't want to receive postal mail from you anymore. What should I do?
• I have multiple active accounts. Can they be merged?
• I received a payment link via email. Is it safe?
• Is it safe to pay online?
• Where can I read your terms and conditions for promotions?
• Why do I see your ads on other websites and social media?
• Do you have weekend deals?
• Do you offer gift cards?
• Do you run competitions?
• Do you use discount codes?
• How can I sign up for the newsletter?
• I entered a competition. Has the winner been announced?
• I placed an order but now there's a promotion. Can I still get the discount?
• Where can I find your blog?
• Can I find you on social media?
• Can I submit a suggestion?
• Can I trade in my old products?
• How can I compare products?
• How can I file a complaint?
• How can I update my invoice?
• How do I change my password?
• I can't log in to my account. What should I do?
• I need help choosing a product. Where can I find more information?
• I want to remove my product review. Is that possible?
• Is your customer service available on public holidays?
• Where can I leave a review about Bax Music?
• Why has my review been removed?
• Why isn't my review visible on the website?
• Your website says you're open, but I can't reach you by phone.