Order Not Received
Has your order not arrived? Find all the information you need on this page so we can get it to you asap! First, it's a good idea to double-check a few things.
Did you fill in the correct delivery address when you placed your order?
- Make sure the correct address is shown in the order confirmation email you received from Bax Music.
- Did you place your order as a registered customer? View your account history by clicking 'Log in' at the top right-hand side of the website and enter your details to access your account.
Follow the status of your order with the tracking code you received from us by email.
Not at Home
Were you not at home when the delivery was made? In that case, the driver should have left you a note with information about the next delivery attempt.
Have these tips helped you find your order? If not, our Customer Service team is standing by to assist you.