Where's My Order?

Are you still waiting for your order? We’re sorry to hear that! Just in case, it’s a good idea to double-check a few things.

Your Delivery Address

Is your delivery address correct?

• Have a look at the confirmation email we sent you when you placed your order and check that your delivery address is 100% correct.
• If you have an account, you can check your current delivery address by logging in and viewing your Delivery Addresses.

If you do need to correct your delivery address, please contact our Helpdesk.

> Edit or Cancel Your Order
> Changing Your Address

Track & Trace Info

It’s always worth checking the Track & Trace information we sent you when you placed your order so you can see where your package is.

If there are any problems with your Track & Trace information, or the status looks strange, please contact our Helpdesk.

> Tracking Your Order

Did the Courier Miss You?

Were you out when the courier tried to deliver your order? In that case, they should have left a note letting you know when they’ll try again or that the package is with your neighbour.

If you don’t have a note, or you’ve checked and your neighbour doesn’t have your package, please contact our Helpdesk.

> Contact