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Order Not Received

Has your order not arrived? Find all the information you need on this page so we can get it to you asap! First, it's a good idea to double-check a few things.

Delivery Address

Did you fill in the correct delivery address when you placed your order?

  • Make sure the correct address is shown in the order confirmation email you received from Bax Music.
  • Did you place your order as a registered customer? View your account history by clicking 'Log in' at the top right-hand side of the website and enter your details to access your account.

> Changing & Cancelling Orders
> Changing Addresses

Delivery Status

Follow the status of your order with the tracking code you received from us by email.

> Tracking Shipments

Not at Home

Were you not at home when the delivery was made? In that case, the driver should have left you a note with information about the next delivery attempt.

Have these tips helped you find your order? If not, our Customer Service team is standing by to assist you.

> Contact

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