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Changing & Cancelling Orders

Do you need to change or cancel an order you've already placed? Here is some information about how you can do so.

Changing or cancelling an order that has not yet been shipped

Do you need to change or cancel an order that has not been shipped yet? Please call our Customer Service team on 020 3695 2176. They can assist you further.

> Changing Addresses

Changing or cancelling an order that has already been sent

Is your order already on its way? If you refuse the parcel upon delivery, it will automatically be sent back to us. When we receive it, we will contact you to find the best solution for your situation. There are no additional charges for changing or cancelling an order.

  • Were you unable to refuse the parcel upon delivery? Please consult our Warranty and Returns pages for more information about returning products.

  • If you have ordered a product that cannot be returned, you can only cancel or change your order in the event that it has not yet been processed.

> Order Status
> Refunds
> Returns

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