Yamaha P-225B Digital Piano (Black)
On Oct 18 I ordered this keyboard from Bax for a new music venue client of mine. Instead, I received from Bax an empty box, from which the end had been cut, the keyboard removed, and the end sealed back up-- either by an employee of theirs or the delivery company. The ParcelForce delivery driver provided me a written statement as well, making clear the box was empty. I provided this statement and the box photos to Bax.
Over a month later I am still waiting for Bax to either replace or refund for the keyboard. They have refused to provide any updates or information. Needless to say, I lost the new client-- and they have since spent over £2.5k at GAK (nice own goal, Bax!).
I and my music colleagues have been good Bax customers for years, but none of us will ever purchase anything again from this company, nor should you...unless you happen to need a £500 cardboard box. Bax should be utterly ashamed of itself. FAIL.
Over a month later I am still waiting for Bax to either replace or refund for the keyboard. They have refused to provide any updates or information. Needless to say, I lost the new client-- and they have since spent over £2.5k at GAK (nice own goal, Bax!).
I and my music colleagues have been good Bax customers for years, but none of us will ever purchase anything again from this company, nor should you...unless you happen to need a £500 cardboard box. Bax should be utterly ashamed of itself. FAIL.
November 18, 2024
|
Wouldn't know...
